Email is currently the most used communication channel in the business environment. Email etiquette encompasses a set of rules indicating effective, proper and polite ways to behave when using email to communicate. This workshop will teach you the rules regarding how messages should look and what they should contain. Outcomes: Employ effective email etiquette Reply to emails according to organisational standards Learn to structure an email Understanding what an email should contain Course Outline: Lesson 1: Understanding email etiquette Why send an email? What is email etiquette? Formal Email? Informal email? Lesson 2: Email Form Subject line Salutations & Closings Font Paragraph spacing Signature Lesson 3: Email Content Writing Style Tone and Punctuation Enumerations Emoticons Attachments Lesson 4: Replying to emails Reply, Reply All, Forward Response Time Auto-reply Lesson 5: Specific Situations Emailing customers & colleagues Lesson 6: Common Mistakes Various Content types: cordial, personal, emotional, crowded, informal. Mistakes Lesson 7: Practice session Practice everything learned.
Barbara Barbieri, 0846254104 Location: Western Cape - Cape Town